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Radiance Wholefoods - Frequently asked Questions

How do we place an order?
Once you have browsed our website you then proceed to our Shop Online tab on the upper left hand side of the home page. You can then choose the category of the product or you can search for the item in the Product Search tab on the right hand side. 

Once the item(s) have been selected you can click on Open Bag and view your items before Check Out. Should there be any changes to be made you can either Edit the quantity, Clear Bag, Continue Shopping or Check Out. 

Under the Shipping details page, your contact details are required. Please ensure that all details are added so that it is easy for orders to be delivered.  The delivery method is then to be selected as requested.

When on the Payment details page, you would need to select a form of payment. Should there be any comments or instructions that you would like us to be informed of, please feel free to add this in the Order Comments section. We will do our best to follow them. To finalize the order an Email address and Billing address is required, as all correspondence will be sent to your email. Please double-check all information for accuracy.

Once this is completed you can then review your order and make changes before you click Place Order. To submit the order you just need to click Place Order. Within a few minutes you will then receive an Order Acknowledgement indicating your Order number.

Should you not receive the order number, please kindly do let us know as it indicates that the order was not received in our system.

How do I know when my order is to be delivered?
A confirmation email will be sent out to you 1-2 business days prior to your scheduled delivery date. Our delivery times are split between morning delivery (9:30 AM to noon) or afternoon delivery (noon to 5 PM). Due to the traffic situation in Bangkok, it is difficult to given a shorter delivery time frame.
 
When will my order be delivered?
Fresh produce (veggies/fruits/dips) delivery is from Tuesday to Friday, depending on what items are ordered. Orders must be submitted by Monday noon for Tuesday/Wednesday delivery. 

However, should you miss this deadline, orders can still be submitted by Wednesday noon for Thursday/Friday delivery. 

Orders for fresh produce, if received after the Wednesday deadline, will be delivered the following week. 

How come my order for fresh produce may not be delivered in full?
This is something not within our control as fresh items are indeed ordered by us but depending on availability and seasonality, not everything will be delivered to our shop on the day of delivery. We will then adjust the payment amount on the order and refund for any prepaid items upon delivery. 

*Please note that there are no back orders.

What if I don’t have any fresh produce in my order, do I need to order within the indicated cut off times?
Not at all! We can deliver your order within 1-2 business days upon receipt of your order, provided we have the items in stock.
 
Do I need to be home to receive the order?
Not necessarily, however, if the order is to be paid in cash, then payment in the exact amount needs to be left with a reliable source eg. Condo Office, , Nanny, Reception, or Security guard. 

For all perishable items, prior arrangements need to be made to store them in a fridge or an air-conditioned room.

How much are the delivery charges?
Our delivery fee ranges, as it is dependent on the vicinity that you are located in. Kindly see the areas that we deliver to. Should your location not be listed below, feel free to contact us for rates.
VICINITYRATE
Samut Prakarn 10270 Flat rate (200 ฿)
Don Muang 10210, Chatujak 10900, Nonthaburi 11120 Flat rate (180 ฿)
Kanna Yao 10230, Klongsarn 10600, UN building 10200 Flat rate (180 ฿)
Nichada (Wednesday Mornings) Flat rate (150 ฿)
Bangna 10260, Dusit 10200, Klongsan 10600 Flat rate (150 ฿)
Ratchathewi, Payathai, Dindaeng 10400, Dusit 10300, 10100 Flat rate (130 ฿)
Rongmuang 10330, Bangrak 10500 Flat rate (100 ฿)
Prkng10260, Snlg10250, Bnkpi10240, Hkwg10310, 10320 Flat rate (100 ฿)
Sathorn 10120/11120, Yannawa 10120, Pathumwan 10330, On Nut Flat rate (80 ฿)
Klongtoei, Watana 10110 Flat rate (50 ฿)
PICK UP Flat rate (0 ฿)
International & Other Thailand Regions Please Contact for Rates Flat rate (0 ฿)

What if I want to cancel my order?
You can certainly cancel your order; however, advance notice of 2 business days is required.
 
Do you offer any discounts?
For orders amounting to THB 3,000 and above there is a discount of THB 50.00 on the grand total of the order. Should items on the order not be available, and the amount falls below THB 3,000 the discount will not be given.
 
Do you deliver outside of Bangkok?
Certainly!  However, this would only apply to non-perishable items. Shipping rates will be given once the order is ready for shipment. Payment is required in full prior to shipping 

Disclaimer: Please be advised that Radiance Wholefoods will not be responsible for any lost or damaged items during shipping by Thailand Post or EMS.  

Is the produce organic?
Some products are organic and these are clearly labeled on the products page. 

Can you get different products than the ones you currently stock?

Do you eat your own products?
Of course, it’s fantastic produce that’s why we are providing it for everyone.

Do you have a money back guarantee for your products?
Yes we do!  We are so confident of the quality of this produce that we are more than happy to refund or replace any item/s you are not happy with.

Do you have a retail store? 
We have a small and cosy warehouse/retail store located in Sukhumvit Soi 39. When you get off at Promphong BTS you can get a Subaru taxi/bike and tell them to go to Moobarn Prommitr. Or you can walk straight down the Soi and when you see Soi Prommitr on your right hand, you turn into that subsoi. You then go straight down until you reach the end of the subsoi. You then need to make a left turn right into Prommitr Villa itself. We are in the 2nd lane thereafter, and it is the 2nd house on the left hand side. Our Radiance banner is on the grills of the gate. We are open from 9 am to 5:30 pm, Mondays to Fridays. There is also limited parking within the vicinity of our store.

Do you participate in any events or fairs?

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MARKET : Tuesday, May 30, The Hope Fair, Rembrandt Hotel, Sukhumvit Soi 18-20, from 9 am to 3:30 pm

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Our Address:
Radiance Wholefoods (Thailand) Co. Ltd
20/16 Moobarn Prommitr Villa
Sukhumvit Soi 39
Klongtoey, Wattana
Bangkok 10110

Hours of Operation:
Mon. to Fri. 9am to 5:30pm

Phone Number:
Cell: 081 980 3799
Cell: 081 951 9555

Warehouse: 02 077 7014 (Thai)

Bank Details:
Radiance Wholefoods (Thailand) Co.Ltd 

Bank name: K Bank (Sukhumvit Soi 33)
Savings Account : 003-2-75613-3

Bank name: SCB (Sukhumvit Soi 45)
Savings Account : 009-284083-0

Tax ID: 0105557012175

 
 

Living healthier in Bangkok

Living healthier in Bangkok just got easier! Radiance Wholefoods has a primary mission to provide families access to fresh wholesome, healthy foods conveniently and affordably.  Specializing in organic produce as well as wholesome nuts, seeds & grains,  Radiance Wholefoods has helped hundreds of people improve the nutritional content in their kitchens instantly!

Radiance Wholefoods is expanding its nuts/seeds, dried fruit, and healthy snack range ! We will have a range of raw, vegan, gluten-free, sugar-free, guilt-free snacks that change each month.

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