Frequently Asked Questions

 

How do we place an order?

Please proceed to Shop Online tab on the Home tab. You can then choose the category of the product under Product Categories or you can search for the item in the Search tab on the top left-hand side. 

 

Once the item(s) have been selected you can click Add to Cart and view your items before Check Out. This will then be followed by the payment option and shipping charges. Feel free to add any comments/requests in the Remark section prior to check out. Should there be any changes to be made you edit accordingly prior to check out you can edit accordingly.

   

Once the order has been placed, you will then receive an automated Order Placed email indicating your that your order has been placed along with an order number. A confirmation email will then follow within the next business day indicating a confirmed delivery date and time.

 

Should you not receive any of the above emails, please kindly do let us know at orders@radiancewholefoods.com or contact our shop.

 

 

Is the produce organic?

Some products are organic, and these are clearly labeled on the products page. For fresh produce, we are supporting a community of local farmers whereby our sales are helping them to purchase good quality seeds and equipment, which in turn allows them to grow pesticide-free fresh produce. This community of farmers is located up in North Thailand and practice GAP (Good Agricultural Practices) which uses the soil method of agriculture with no pesticides. Only natural means of pesticides are used in the crops.

 

Can you get different products than the ones you currently stock?

We can certainly try!  Send us an email at orders@radiancewholefoods.com and let us know what you are looking for and we will do our best to source it.

 

Do you eat your own products?

Of course, it’s fantastic produce that’s why we are providing it for everyone.

 

Do you have a retail store? 

We have a small and cosy retail store located in Sukhumvit Soi 49. Our shop have a refill station ! Feel free to visit us here. Our shop is right opposite Samitvej Hospital Sukhumvit. The nearest BTS is Thong Lo and Phrom Phong Station.

 

How can I visit your store? 

 

By Car/ Taxi – Search GPS “Radiance Wholefoods “ or “Samtivej Hopsital “

 

BTS Station Thong Lo & BTS Phrom Pong

 

Adventure visitor – Get off from BTS Tong Lo (Exit A) or BTS Phrom Phong (Exit C). Look for the Motorbike Taxi (P’ Win) and tell them JL House Shukuwit 49 or opposite Samitvej Hopsital

Casual visitor – Get off from BTS Tong Lo (Exit A) or BTS Phrom Phong (Exit C) get a grab/ Taxi for mentioned JL house Shukuwit 49, or give us a call (+ 6695 549 4084) to talk to your driver.

 

 

Do you participate in any events or fairs?

Definitely! Sign up for our newsletter and you will be informed of our various fairs and events. You can sign up on the website or just email us at orders@radiancewholefoods.com. We certainly look forward to meeting up with our customers!

 

Loyalty points/rewards – do you offer this?

YES! There will be reward to our loyalty customer program. We will send out email to inform time to time for the special reward.

 

Delivery Policy

 

 Please refer delivery information at below footer tab.


Cancelation Policy

 

What if I want to cancel my order?

You can certainly cancel your order; however, advance notice of 2 business days before delivery is required. Customers require email us your order number with payment proof. Refund will proceed by accounting within 3 day of submission

 

Refund Policy

 

Customer may return of the purchased item and/or refund for all unconsumed, unused & unopened products.

We allow customer to reject the following:

a) Perishable Goods (Fresh vegetable and other)– within same day of delivery only.

Customers have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our LINE (@radiancewholefoods) or email (orders@radiancewholefoods.com) within SAME date of Delivery.

b) Non-Perishable Goods (dry goods, detergent, household products) –within three (3) days from the delivery date of the Goods.

Customers have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our email (orders@radiancewholefoods.com) within three (3) days from the date of Delivery.

 

Any request for refund made after the above-mentioned days shall be invalid and shall not be processed by us.

Radiance Wholefoods will review each customer application on a case by case basis and, in its sole discretion, determine whether customer application is successful

We may request from you more proof of damages (photograph) for use as determination of refund. We shall review your claim at our sole discretion. After being approved by our management, refund amount will be made to customer bank account.

Please note, all return shipping charge shall be bear by customer