Radiance Wholefoods - Frequently asked Questions


How do we place an order?

Once you have browsed our website you then proceed to our Shop Online tab on the Home tab. You can then choose the category of the product under Product Categories or you can search for the item in the Search tab on the left hand side. 

 

Once the item(s) have been selected you can click Add to Cart and view your items before Check Out. This will then be followed by the payment option and shipping charges. Feel free to add any comments/requests in the Remark section prior to check out. Should there be any changes to be made you edit accordingly prior to check out you can edit accordingly.

   

Once this is completed you can then review your order and make changes before you click Place Order. Once the order has been placed, you will then receive an automated Order Placed email indicating your that your order has been placed along with an order number. A confirmation email will then follow within the next business day indicating a confirmed delivery date and time.

 

Should you not receive any of the above emails, please kindly do let us know at orders@radiancewholefoods.com

 

How do I know when my order is to be delivered?

A confirmation email will be sent out to you within 1 business day prior to your scheduled delivery date. Our delivery times are split between morning delivery (9:30 AM to 12:30) or afternoon delivery (12:30 to 5 PM). Due to the traffic situation in Bangkok, it is difficult to give a shorter delivery time frame.

 

When will my order be delivered?

Fresh produce (veggies/fruits) delivery will be delivered 3x a week on Monday/Tuesday/Wednesday. Our fresh produce order cut off timings are as follows:

 

Monday - order before Noon for delivery on Tuesday afternoon

Tuesday - order before Noon for delivery on Wednesday afternoon

Wednesday - order before Noon for delivery on Thursday afternoon

 

Should you miss this deadline, orders can still be submitted but delivery will be by the following week.

 

How come my order for fresh produce may not be delivered in full?

This is something not within our control as fresh items are indeed ordered by us but depending on availability and seasonality, not everything will be delivered to our shop on the day of delivery. We will then adjust the payment amount on the order and refund for any prepaid items upon delivery. 

*Please note that there are no back orders.

 

What if I don’t have any fresh produce in my order, do I need to order within the indicated cut off times?

Not at all! We can deliver your order within 1 business day or upon receipt of your order, provided we have the items in stock.

 

Do I need to be home to receive the order?

Not necessarily, however, if the order is to be paid in cash, then payment in the exact amount needs to be left with a reliable source eg. Condo Office, Nanny, Reception or Security guard. Should there be no one home, and the Juristic office does not allow us to leave the delivery, then we will bring it back. The next delivery sent out to you will be charged an extra delivery amount. 

 

Should payment not be left, then a bank transfer needs to be done the very same day or the next day with proof of payment sent to us by email.

 

For all perishable items, prior arrangements need to be made to store them in a fridge/freezer. We will not be responsible for any items that have defrosted/spoilt kept out of the fridge while no one was home. 

 

How much are the delivery charges?

Our delivery fee ranges, as it is dependent on the vicinity that you are located in. Kindly see the areas that we deliver to. Should your location not be listed below, feel free to contact us for rates.

 

Free shipping on all orders over 3,000 baht within Thailand

Delivery harges within the following locations:

Flat Rate

Pick up from shop

THB 0.00

Klongtoei, Klongtan, Watana, Ekamai

THB 50.00

Sathorn, Silom, Yannawa, Ploenchit, Chidlom, On Nut, Rama 9, Rama 4, Prakanong

THB 80.00

Ratchathewi, Payathai, Dindaeng, Huaykwang, Huamark, Ramkamhaeng, Lardprao, Bangrak, Charoenkrung

THB 120.00

Nichada*, Bangna*, Don Mueang, Chatujak, Pattanakarn, Vipawadee, Don Mueang
(*Delivery on Thursday ONLY**)

THB 150.00

Domestic Shipping Outside Bangkok, up to 1.5kg weight, NON PERISHABLES ONLY - Kerry Services/EMS

THB 99.00

Domestic Shipping Outside Bangkok, up to 7kg weight, NON PERISHABLES ONLY - Kerry Services

THB 200

 

 


 

What if I want to cancel my order?

You can certainly cancel your order; however, advance notice of 2 business days is required.

 

Do you deliver outside of Bangkok?

Certainly!  However, this would only apply to non-perishable items. Shipping rates for up to 1.5 kgs order weight is THB 99 while order weight of up to 7kgs is THB 200. Delivery is usually within 1-2 business days with the Islands being up to 3 business days. PO Box addresses will not be accepted.

 

Payment is required in full prior to delivery. For any items that were not available but already paid for, a refund will be given in cash in a sealed envelope in the delivery box.

 

Disclaimer: 

Please be advised that Radiance Wholefoods will not be responsible for any damages/leakage/breakage to the products during shipping when sent through Thailand Post, EMS and any other courier services. There will be no refunds/credits given on the delivery.

  

Is the produce organic?

Some products are organic and these are clearly labeled on the products page. For fresh produce, we are supporting a community of local farmers whereby our sales are helping them to purchase good quality seeds and equipment, which in turn allows them to grow pesticide-free fresh produce. This community of farmers is located up in North Thailand and practice GAP (Good Agricultural Practices) which uses the soil method of agriculture with no pesticides. Only natural means of pesticides are used in the crops.

 

Can you get different products than the ones you currently stock?

We can certainly try!  Send us an email at   orders@radiancewholefoods.com and let us know what you are looking for and we will do our best to source it.

 

Do you eat your own products?

Of course, it’s fantastic produce that’s why we are providing it for everyone.

 

Do you have a retail store? 

We have a small and cosy warehouse/retail store located in Sukhumvit Soi 39. When you get off at Promphong BTS you can get a Subaru taxi/bike and tell them to go to Moobarn Prommitr. Or you can walk straight down the Soi and when you see Soi Prommitr on your right hand, you turn into that subsoi. You then go straight down until you reach the end of the subsoi. You then need to make a left turn right into Prommitr Villa itself. We are in the 2nd lane thereafter, and it is the 2nd house on the left hand side. Our Radiance banner is on the grills of the gate. We are open from 9 am to 5:30 pm, Mondays to Fridays. There is also limited parking within the vicinity of our store.

 

Do you participate in any events or fairs?

Definitely! Sign up for our newsletter and you will be informed of our various fairs and events. You can sign up on the website or just email us at orders@radiancewholefoods.com. We certainly look forward to meeting up with our customers!

 

Loyalty points/rewards – do you offer this?

This is in the pipeline and we hope to live it in the coming months.